Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We see appointments between 8:00am and 11:30am, then 3:00pm to 6:00pm, Monday through Friday. Surgeries are performed between noon and 3:00pm. Saturdays we see appointments from 8:00am to 1:00pm.
Refill of Prescriptions
Refill of any prescription medication must be authorized by our doctors. A 24 hours refill request will keep you from any unnecessary inconvenience. California state law requires that we must have seen your pet within one year in order to renew any prescription or prescribe a new one. You can also request refills at our online pharmacy.
Doctor Exam
If we have not seen your pet in at least a year, or your pet is being seen for an ongoing problem, our doctors will perform and charge for an office exam. This ensures that we are current with your pet's medical situation. Without exams or lab tests, we have no way of knowing if our treatment is effective or if there have been any changes in your pet's health. California veterinary state law also enforces that we perform physical exams every year before prescribing any medication.
Vaccinations & Safety
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. If at anytime you have any information that would help make your pets visit easier please let us know! For instance, if your dog likes treats please let us know so we can spoil him or her! Though we ask that you please provide only a light meal before your pets visit if you would like us to give out treats, just to ensure proper care!
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, American Express, Cherry Payments, Care Credit and Scratchpay.
Give your pet the best care possible with Cherry Payment Plans! Cherry helps you spread out treatment costs into smaller, more manageable payments.
It’s easier to say “yes” to essential pet care when you can pay over time. Apply in seconds and choose from:
- 4 interest-free payments every 2 weeks for up to $3,000
- Small monthly payments up to 60 months for larger amounts